Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 5)

Advantages of Automation

Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.

Automation also greatly removes opportunities for human errors, such as forgetting to deliver the message or delivering the message to the wrong recipient.

According to the authors of the Journal of Healthcare Management article: “The complexity of inpatient care delivery and discharge planning in hospitals is undisputed: It demands rapid and timely access to information, the ability to locate important stakeholders at any point in time, and platforms for coordinating the work of providers and otheractors who may be temporally distributed.”

Technology can help organizations meet the complex demands of the hospital setting. Technology allows healthcare organizations to implement a streamlined, automated technological solution that, touching back on the requirements described above, provides:

• Rapid and timely access to information. An enterprise-wide communications system should be in place that can access information about patients, care providers, and ancillary staff within seconds. That system should be able to pull in information from different departments, and it should be easy for staff to update and maintain.

• The ability to locate important stakeholders at any point in time. The enterprise-wide communication system should be able to contact care providers and hospital staff for both emergency notifications and routine communication via pager, secure text messaging, e-mail, and more.

• Platforms for coordinating the work of providers and other actors who may be temporally distributed. The enterprise-wide communication system needs to be able to schedule and coordinate the care that a patient receives across departments and shifts in the hospital, as well as the work of staff members in support roles.

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