Enhanced Services

eCreator
The 1Call eCreator sysyem is the fast and easy way to create scripted web-based applications for your entire enterprise network - without programming! eCreator features drag-and-drop script writing capabilities, speeding and simplifying the entire process. The customized scripts simplify call handling for your operators, and also give faculty, staff, and students on-line access to information so they can register for classes, reserve rooms and equipment, and much more.

To learn more about the power of eCreator, click on the links below:

• Class Registration
• Help Desk
• Information Gathering
• Scheduling
• Surveys and Polling

Class Registration
Simplify the process of registering students for classes, workshops, and seminars with 1Call's Registration module. The operator simply follows the displayed script, which ensures you receive all the information you need (including payment information), from the caller. The registration status for classes is also maintained, so that classes are not overbooked. Reminders about classes can be automatically sent to both instructors and registrants via e-mail.

Help Desk
Your operators can answer all types of questions accurately and efficiently. Based on the information the caller gives you, the Help Desk's scripting and branching capabilities let you control the flow of the call to find a solution.

Information Gathering
Now you can easily collect demographics for creating mailing lists and new databases of information. Pertinent information, such as potential students' career interests, along with potential students' campus requirements, including campus size and location, can be used to update your databases.

Scheduling
Set up appointments, reserve conference rooms, equipment, personnel, or virtually anything at your facility that requires a time and date. The operator steps through the script, which schedules the necessary resources.

Surveys and Polling
If your facility is conducting a survey or polling for information, your call center can easily manage the calls. Set up scripts that walk the operator through the call, ensuring that all the necessary information is requested from every caller.