1Call’s Infinity system uses enhanced Computer Telephony
Integration (CTI) technology to present important screen based
call processing information to call center agents and switchboard
operators. Higher Education call handlers are challenged with
a variety of call types including directory assistance, help
desk, information requests, emergencies and much more. The
Infinity system features and modules allow your operators
to handle all calls efficiently and professionally. All of
the Infinity features and modules are designed to streamline
communications, increase productivity and contain FTE costs.
Infinity’s Intelligent PC Console features are Windows
(TM) based and easy to use. Calls are presented to operators
instantly with all of the information they need to handle
each call. Standard operator functions including, connecting
to and transferring calls, accessing directories, and paging
are accomplished with a single keystrokes. Seasoned operators,
as well as new operators will love the ease of use and administrators
will appreciate the little amount of time required to get
operators thoroughly trained.
Infinity’s Intelligent PC Console features will also
allow your organization to expand your current call center
services, increasing the value of your call center. Additional
software modules allow your call center to take orders for
merchandise, conduct inbound and outbound alumni fundraising
campaigns, monitor alarms, schedule appointments, and become
an important part of your disaster and emergency readiness
programs.
Infinity’s Message Detail Reporting (MDR) and Crystal
Reporting will allow for professional and detailed reporting
on inbound and outbound call traffic, operator and agent efficiency,
and system utilization. These important reports provide system
supervisors and administrators the required information needed
for billing and general call center management.
Amtelco has been an innovator in developing CTI products
for over 30 years. Infinity, Amtelco’s patented third
generation PC-based CTI product has been designed to greatly
reduce costs by simplifying routine and complicated tasks
preformed by call center agents and switchboard operators.
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