Queen Elizabeth II Health Sciences Centre Selects 1Call
for Enterprise-Wide Call Center Solution
McFarland, WI - April 2002 -
The 1Call Division of AMTELCO, a leader in developing and implementing
healthcare-specific call center and communications solutions, is pleased
to announce a new agreement with Queen Elizabeth II Health Sciences Centre
(part of Capital Health), located in Halifax, Nova Scotia. With this agreement,
1Call will provide Queen Elizabeth II Health Sciences Centre (QEII) with
a call center system that will allow them to manage incoming calls and
requests in a more efficient and effective manner.
The 16-operator/agent 1Call Infinity system that will be installed at
QEII will include:
- On-Call Scheduling - To better manage the 200+ On-Call schedules
that exist each day
- RTI -For importing patient information on a real-time basis
- Voice Logger - A software-based call recording solution that automatically
records operator/agent involvement with incoming and outgoing calls
- Browser/Web-based applications - To give physicians and staff fast
access to information, including On-Call Schedules and Directories
The 1Call Infinity system is modular, allowing facilities to create systems
to meet their unique needs. Each of the 1Call Infinity modules is specifically
designed to improve efficiency and communications, helping healthcare
facilities provide better service for patients, while containing costs.
For more on the 1Call Infinity system, call (800)356-9148 or (608)838-4194.
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