1Call Introduces Patient Placement Application

McFarland, WI - October 2003 - The 1Call Division of AMTELCO, a leader in developing, installing, and servicing healthcare call center systems, is pleased to announce the introduction of the 1Call Patient Placement application. This innovative new application utilizes the flexibility of the Web-based 1Call eCreator scripting system, streamlining the process of alerting hospitals about incoming patients.

The Patient Placement application easily integrates with a hospital’s current ADT system and automated medical records. It is an ideal tool to assist hospitals in the process of Direct Admits, as well as coordinating the patient placement process. In addition, this tool can be used to assist in the Capacity Alert situation.

To ensure patient confidentiality, only authorized users can access the Patient Placement application. The Patient Placement scripts are extremely easy to use, walking the user through the applicable questions to help ensure all the necessary information is entered. This gives the hospital vital information to help them prepare for incoming patients, and makes sure the patients are placed in appropriate areas of care. Scripts can be easily customized to accommodate the patient placement process in each hospital. The scripts can request information such as the admitting doctor’s name, when and how the patient is arriving (ambulance, car, air transport, etc.), diagnosis, caller’s name and phone number, and other vital questions in assuring proper placement of each patient, or if they require special equipment such as heart monitoring or dialysis. Depending on the responses given by the user, eCreator’s seamless built-in branching capabilities instantly take the user to the next appropriate question.

The convenient 1Call Patient Placement application allows users to enter information for new patients, such as name, address, date of birth, and any special needs requirements. For patients that have been previously admitted, the Patient Placement application seamlessly integrates with the hospital’s database to display the current information. If necessary, users can easily update the patient’s information, which is also saved to the hospital’s database.

When information about the incoming patient is entered, the appropriate personnel can be notified via e-mail, fax, pager, or phone, and the preparation for the arrival of the patient can begin.

Patient Placement is one of the many convenient 1Call eCreator applications available. Other eCreator applications include Physician Referral, Appointment Taking, Appointment Reminders, Prescription Renewal, Class Registration, and Order Entry.

For more information on the new 1Call Patient Placement application, and the 1Call eCreator system, contact 1Call at (800)356-9148, or e-mail info@1call.com.