Call Logging and Recording Solutions
There are many great reasons for recording call center operator calls within a hospital or healthcare environment. One of the most important reasons to record calls is to for liability protection and dispute resolution.
But there are many other reasons including:
- Compliance of industry standards like HIPAA
- Quality control and evaluation of call handling by operators
- Increase efficiency by finding important recorded calls
Call recording and logging is an important task and has many benefits including a very fast Return on Investment (ROI)
Infinity Unity Voice Logger records all calls in and out of your call center without the need for expensive third-party hardware, external wiring, and individual software installations on each operator workstation. The Unity Voice Logger is powered by the Infinity voice resources and is an impressive and affordable tool that will help eliminate errors, increase productivity, help maintain a high level of quality service, protect your organization from liabilities and help resolve disputes.
More Info >>