 Hennepin County Medical Center
How A Call Center Reacted Quickly and Calmly During a Tragic Situation - Hennepin County Medical Center (HCMC) is a Level I Adult and Pediatric Trauma Center.* As a Level I Trauma Center, many of the patients in serious condition from the bridge collapse were immediately transported to HCMC. According to Telecom Supervisor Michelle Jacobson, “The Hennepin Medical Resource Control Center (MRCC) started getting 911 calls within minutes of the collapse. Twenty-five patients were transported to HCMC that evening, with an additional four admitted the following day.” Read More...
Methodist Medical Center of Illinois
Peoria, Illinois:
To ensure the safety of their patients and staff, as well as their entire organization, Methodist wanted to be prepared for any type of situation that might arise. They investigated AMTELCO’s RED ALERT system as a more efficient way to handle disaster conditions and various code calls to their call center. RED ALERT allows them to quickly contact multiple people, without taking up the operators’ time. Read More...
Athens
Regional Medical Center
Athens, Georgia:
After an extensive search for a more reliable system,
and one that could easily be connected to their network, Athens selected a 1Call
Infinity system to enhance their call center. They began taking live calls on
Infinity in February 2004. Read More...
ECU-Pitt
County Memorial Hospital
Calling for Automation: Computerized call center helps school of medicine and
a teaching affiliate hospital improve switchboard, information directory and
after-hours answering services. Read More...
QEII Health Sciences Centre
Into the New Age: QEII Health Sciences Centre's Communication System
Exploiting Sophisticated Call Center Technology
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