Enterprise-Wide Access

Increase productivity and reduce medical errors

Give physicians, nurses, and staff fast and easy access to information. Using the 1Call Infinity
and eCreator systems, they can update and view on-call schedules…view directories…quickly
page…view messages and easily update their locations.

• Appointment Scheduling – Let your staff easily set up, change, and manage
  appointments with eCreator’s Appointment Taking module. This sophisticated, browser-
  based module allows you to effortlessly take appointments for people and resources.
  
  
• Class Registration – Instructors and staff can easily monitor class registration
  information from anywhere, at any time. eCreator makes it easy to view registration for
  classes, workshops, seminars, and other events. All demographic information is
  saved in a database, allowing the various departments to access the appropriate information
  for creating class lists, invoices, mailing labels, and much more.
  
  
• Directories – The 1Call Infinity Directories are the ideal location for centralizing large
  amounts of related information. Information can be imported into the directories in
  real-time, giving your entire staff access to the most current information for:
• Department Personnel
• Employee Information
• Physician Lists
• On-Call Schedules
• Patient Information
  
  
• On-Call Scheduling – Give your entire staff instant access to the current on-call
  information with the 1Call Infinity system. Reduce errors with the automated on-call
  schedules that allow physicians, nurses, and staff to view and update schedules from
  anywhere, at any time, via computer, PDA, digital cellular phones, and other
  wireless devices.

  With this updated information, 1Call operators instantly see who is currently on call, and
  can quickly page the appropriate physician, improving your response time. And using
  Just Say It speech recognition, any physician, nurse or staff member can quickly page the
  current on-call physician by simply saying “Pediatrician on call.”
  
  

• Paging – Now anyone inside or outside the hospital can quickly contact physicians, nurses
  and staff via pager, as well as cellular phones and other wireless devices with Infinity’s
  Paging module. To save time and increase accuracy, let staff directly page physicians
  or staff members using Just Say It speech recognition.
  
  
• Patient Placement – Simplify the process of alerting your organization about incoming
  patients. The 1Call eCreator Patient Placement application integrates with your existing
  ADT system and automated medical records, and is an ideal tool to help in the process of
  Direct Admits, as well as coordinating the patient placement process. Patient Placement
  can also be used to assist in Capacity Alert situations.
  
  
• Physician Answering Service and Messaging – Give your physicians and staff
  instant access to their messages with Infinity’s Physician Answering Service and Messaging
  module. Voice messages are saved in their individual voice mailboxes, and both text and
  voice messages can be sent immediately via e-mail.
  
  
• Physician Referral – Now your staff can easily match customers with the physician that
  most closely meets their needs using the 1Call eCreator Physician Referral module.
  Readily search on multiple criteria to speed the process of finding a match. For even
  more convenience, customers can also access Physician Referral information using Just
  Say It speech recognition.
  
  
• Registry/Roster – Make it easy for physicians and staff to keep your call center
  informed with the 1Call Infinity Registry/Roster module. Physicians can easily update their
  location and check for messages via the Internet, intranet, or using touch screens in your
  organization. To make it even easier, physicians and staff can also update their location
  using Just Say It speech recognition. With instant access to this current information, you’ll
  increase accuracy and improve your response time.
  
  
• Reporting – 1Call keeps track of all call activity, and provides your staff with the exact
  information to create any type of report needed. Use Infinity and eCreator to produce
  quality assurance reports, traffic reports, and any other type of reports to help you keep
  your entire organization’s communications efficient.
  
  
• Voice Logging and Recording – Confirm the accuracy of information, verify that
  critical conversations were handled appropriately, and provide feedback on call handling
  with the 1Call Infinity and eCreator Voice Logger module. This primarily software-based
  solution automatically records all operator involvement with incoming and outgoing calls.
  Voice recordings are saved as WAV or MP3 files, and can be sent to the appropriate
  personnel or physicians via e-mail.
  
  
• Web and Audio Conferencing – Create collaborative and interactive sessions with
  1Call’s eConferenceLink Web Conferencing. Maximize your labor resources, and
  eliminate travel expenses when you give presentations, training sessions,
  meetings, and seminars for multi-office medical and physician offices by simply using an
  audio conference call and an Internet connection.
  Plus, you can use your existing telephony to create your own multi-party conference
  calls with the 1Call Infinity Conference Bridge, eliminating expensive telephone charges.
  
  
• Wireless Web Applications – No matter where physicians and staff are, the 1Call
  Infinity system makes it easy to locate the current information. Using PDAs, cellular
  phones, tablet PCs, and other wireless devices, physicians and staff can view and update
  on-call schedules, directory information, patient census information,
  registry/roster information, messages, and more.