Just Say It Speech Recognition

Just Say It Speech Recognition
The 1Call Just Say It speech recognition module simplifies phone calls for patients, customers, physicians, and staff members, allowing callers to speak their response to prompts instead of pressing touch tones. This automated service saves labor costs for your call center, allowing operators to assist other callers. Just Say It functions seamlessly with the 1Call eCreator IVR (Interactive Voice Response) applications, including On-Call Paging, Directory Assistance, Patient Information, Physician Referral, Physician Registry, Prescription Renewal, and RED Alert Disaster Notification. Just Say It uses SpeechWorks' modern, high-performance speech recognition technology, with powerful features that increase accuracy, helping you provide even better service for your callers.

Just Say It On-Call Paging
Allow callers to easily contact on-call physicians and nurses without speaking to an operator. Callers simply say "Pediatrician On Call" and then hear the status of the physician (such as "available on pager"). The caller is then prompted for a callback number. Just Say It quickly finds the pediatrician currently on call, and pages the pediatrician with the caller's callback number.

The Just Say It demo requires the
Flash plugin from Macromedia.com.

Just Say It Directory Assistance
Give callers an easy way to contact physicians, nurses, staff, and patients. Just Say It listens for the caller to say a person's name or department, and then confirms this with the caller. Just Say It then repeats the phone number to the caller, and offers to connect them to the number. Just Say It can also automatically connect the caller without repeating the number, ensuring privacy and security. A SpeechWorks name vocabulary, with 1,000,000 first and last name combinations gathered from the USPS, that recognizes 95% of the US population names, is also available. Additional entries can be added to this vocabulary.

The Just Say It demo requires the
Flash plugin from Macromedia.com.

Just Say It Paging
Callers can page a physician, nurse, or staff member by simply saying
their name. This convenient application saves time for your call center
staff, allowing employees and outside callers to directly page without
operator assistance, and without knowing pager numbers.

The Just Say It demo requires the
Flash plugin from Macromedia.com.

Just Say It Patient Locator
By simply saying a name, Just Say It transfers the caller directly to
the patient’s room. For added security and convenience, calls for
certain patients can be directed to the nurses station, to another
extension, or can be screened by the patient before being connected.

The Just Say It demo requires the
Flash plugin from Macromedia.com.

Just Say It RED Alert
During disaster and emergency situations, use 1Call’s Response to
Emergency Deployment (RED) Alert to quickly contact the necessary
personnel. Using Just Say It, the personnel contacted can just say
their response, such as how long it will take them to get to the
designated location. This automated process speeds your overall
response time.

The Just Say It demo requires the
Flash plugin from Macromedia.com.