Medical Communications

Treat your customers right from the very first call

Answer calls professionally, and process every call with accuracy the first time.
With the 1Call Infinity and eCreator systems, your operators have instant access to the right
information to reduce errors and increase efficiency.

• ACD – Ensure calls get to the correct operator or location and effectively manage your
  call traffic with the 1Call Infinity’s built-in ACD (automatic call distribution). Depending on your
  organization’s needs, you can easily direct calls to specific groups of operators, specific
  operator stations, or even route them to specific extensions or numbers.
  
  
• Audio Conferencing – Save thousands of dollars for your organization when you
  create your own conference calls with 1Call! Using your existing telephony, the 1Call
  Infinity Conference Bridge gives your facility powerful multi-party conference capabilities
  with premium voice quality.
  Conferences can be created with or without operator assistance, making it ideal
  for handling routine conference calls, as well as conference calls during large- scale
  emergency notifications.
  
  
• Browser-Enabled Call Center – Give your operators instant access to the information
  they need to accurately and efficiently handle calls. The 1Call Infinity and 1Call eCreator
  systems seamlessly integrate with your computer and telephony networks to streamline
  the flow of information in your call center, and throughout your entire organization.
  Physicians, nurses, and staff can also easily access, view, and update information with
  1Call’s Enterprise-Wide Access.
  
  
• Code Calls – Efficiently handle vital code calls in your call center. 1Call Infinity operators
  can quickly page code calls on overhead paging systems, or via pager, mobile phones,
  PDAs, and much more. To ensure priority handling, Code Calls can override other
  non-urgent calls, are displayed in red, and can include a different ringing sound to quickly
  alert operators.
  
  
• Data Collection – Update and verify the demographic information you need on every
  call with the 1Call eCreator Data Collection module. This information is stored in a database,
  giving you easy access to create mailing labels, reports, and much more.
  
  
• Directories – Centralize large amounts of related information using the 1Call Infinity
  Directories. Import information into the directories in real-time, giving operators and staff
  Enterprise-Wide Access to the most current information for:


• Department Personnel
  
• Employee Information
  
• Physician Lists
  
• On-Call Schedules
  
• Patient Information
  
  
• Intelligent Console Applications – Answer and transfer callers with ease with the
  1Call Infinity Intelligent Console Applications. Efficient multiple call handling with an
  easy-to-use screen layout makes it easy for your operators to provide even better
  service to your customers. To ensure priority handling, Code Calls can override other
  non-urgent calls, are displayed in red, and can include a different ringing sound to quickly
  alert operators.
  
  
• On-Call Scheduling – Provide fast access and reduce errors with the 1Call Infinity
  On-Call Scheduling module. The automated on-call schedules provide Enterprise-Wide Access,
  allowing physicians, nurses, and staff to view and update schedules from anywhere, at any
  time, via computer, PDA, digital cellular phones, and other wireless devices.
  Operators instantly see who is currently on-call, and can quickly page the appropriate
  physician, improving your response time. And using Just Say It speech recognition, any
  physician, nurse or staff member can quickly page the current on-call physician by simply
  saying “Pediatrician on call.”
  
  
• Paging – Operators can quickly contact physicians, nurses and staff via pager, as well as
  cellular phones and other wireless devices. 1Call Infinity operators can page an
  individual, or a specific group, with a single keystroke.
  To save time for operators, anyone inside or outside the hospital can directly page
  physicians or staff members using Just Say It speech recognition.
  
  
• Patient Information ADT-HL7 – Give your operators and staff instant access to
  real-time patient admission, discharge and transfer (ADT) information with the1Call
  Infinity. Access to this updated information reduces errors and streamlines call handling.
  In addition, Infinity gives you the tools to handle Patient Information to conform to HIPAA
  guidelines.
  
  
• Patient Placement – Simplify the process of alerting your organization about incoming
  patients. The 1Call eCreator Patient Placement application integrates with your existing ADT
  system and automated medical records, and provides Enterprise-Wide Access. 1Call’s Patient Placement, which is browser-based to run on your intranet server, is an ideal tool to
  help in the process of Direct Admits, as well as coordinating the patient placement process.
  Patient Placement can also be used to assist in Capacity Alert situations.
  
  
• PBX Integration – The 1Call Infinity system gives you one source for information and
  communications by partnering with your existing telephony network and your existing
  Internet/intranet networks. This allows operators to handle every call quickly and
  professionally.
  
  
• Physician Answering Service – Offer your physicians specialized call handling with
  Infinity. With instant access to information, operators can efficiently and accurately answer
  multiple calls, and handle them on a priority basis. Customize the message taking and
  delivery options to meet each physician’s needs.
  
  
• Registration – Effortlessly walk customers through the process of hospital registration, out-
  patient registration, department registration, and patient check-in. eCreator’s seamless
  integration to your organization’s databases helps ensure fast and accurate access,
  speeding the process for your customers. Information from the customer can be confirmed,
  and updated, if necessary, in your databases.
  
  
• Registry/Roster – Effortlessly keep track of physicians with the 1Call Infinity
  Registry/Roster module. Enterprise-Wide Access allows physicians to easily update their
  location and check for messages via the Internet, intranet, or using touch screens in your
  organization. They can also save time by updating their location using Just Say It speech
  recognition. Access to current information lets your staff accurately handle calls.
  
  
• Reporting – 1Call keeps track of all call activity, and provides you with the exact
  information to create any type of report you need. Use Infinity and eCreator to produce
  quality assurance reports, traffic reports, and any other types of reports to help you run
  your call center more efficiently.
  
  
• Triage – Infinity seamlessly integrates to your Triage or clinical database information to
  instantly provide Triage operators or nurses with the information they need for accurate
  and efficient call handling.
  
  
• Voice Logging and Recording – Confirm the accuracy of information, verify that critical
  conversations were handled appropriately, and provide feedback to operators on call handling
  with the 1Call Infinity and eCreator Voice Logger module. This primarily software-based
  solution automatically records all operator involvement with incoming and outgoing calls.
  
  
• Voice Processing – Infinity provides patented, integral voice-based tools and services
  to assist operators, automate patching and check-in, and other sophisticated capabilities
  far beyond basic voice mail. Personalize greetings, offer live message recording, and make
  it possible for operators to answer calls perfectly every time. In addition, when customers
  are waiting to speak to an operator, they hear special recordings, which promote upcoming
  programs or other important information.