Wellness Applications

Keep your customers informed, healthy, and happy

Bring wellness to your customers, and your bottom line. The 1Call eCreator system makes it
easy for your customers to schedule appointments, register for classes, renew
prescriptions, and so much more.

• Appointment Reminders – eCreator automates appointment reminders for your
  customers, physicians, and staff, helping them remember upcoming appointments,
  meetings, classes, and much more. Help keep your physicians’ schedules filled when
  you send convenient reminders via e-mail, wireless devices, and phone calls. Reminders
  can even include additional information, such as directions to the location.
  
  
• Appointment Taking – Easily set up, change, and manage appointments with
  eCreator’s Appointment Taking module. This allows you to effortlessly take appointments
  for people and resources. The sophisticated, browser-based Appointment Taking module
  offers Enterprise-Wide Access for fast connections by anyone, at any time.
  
  
• Class Registration – Quickly sign up customers and staff for classes, workshops,
  seminars, and other types of events. eCreator operators can easily collect the
  demographic information needed by simply following the displayed script. Reminders
  can also automatically be sent to registrants and instructors. The Class Registration module
  offers Enterprise-Wide Access to anyone, at any time.
  
  
• CRM (Customer Relationship Management) – Share the information your call
  center collects with other departments. The 1Call eCreator’s powerful database and
  dispatch capabilities make it easy to determine how data is stored and sent to other
  departments, ensuring that the right information goes to the right department.
  
  
• Help Desk – Facilitate the process of providing accurate answers to customers and
  staff. Easily control the flow of calls with eCreator’s intricate, built-in scripting and
  branching capabilities. By simply following the script, operators can quickly get customers
  and staff the information they need.
  
  
• Information Requests – Simplify the process of getting information to customers and
  staff. eCreator’s powerful database lookup capabilities help operators quickly find the
  requested information, and eCreator also streamlines the process of promptly having the
  information e-mailed, faxed, or mailed.
  
  
• Physician Referral – Easily match customers with the physician that most closely
  meets their needs using the 1Call eCreator Physician Referral module. Readily search on
  multiple criteria to speed the process of finding the closest match.
  Enterprise-Wide Access lets your entire staff quickly match customers with physicians. And
  customers can also access Physician Referral information using Just Say It speech recognition.
  
  
• Prescription Renewal – Let customers easily renew and refill their prescriptions with
  a single phone call! Using eCreator’s swift database lookup capabilities, operators can
  verify the caller’s information, and then quickly transfer the request to the appropriate
  physician or pharmacy. For even more convenience, customers can send requests to
  renew and refill prescriptions using Just Say It speech recognition.
  
  
• Scheduling – eCreator makes it easy to reserve conference rooms, meeting rooms,
  operating rooms, equipment, personnel, and much more. Instant access to current
  schedules helps eliminate over-scheduling of the necessary rooms, equipment, and
  people.
  
  
• Surveys and Polling – Handle survey and polling calls with eCreator, and simplify the
  process of gathering the data your organization needs. Information can be entered
  directly into your databases, streamlining the process of collecting the necessary
  records. 1Call can also help you easily create custom reports based on the information
  collected.