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CRM
Share the information you gather in your call center
with other
departments that need it. The Customer Relationship Management
module also
includes powerful database integration and dispatch capabilities
that
allow you to determine how data is stored and sent to other
departments.
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Help Desk
Now your operators can answer all types of questions accurately
and
efficiently. Based on the information the caller gives
you, the Help Desk's
scripting and branching capabilities let you control the
flow of the call to
find a solution.
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Information Requests
Now your call center can easily handle requests for additional
information and materials. Powerful database look-up
capabilities help
operators quickly find the requested information, which can
be e-mailed,
faxed, or mailed to the caller.
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Prescription
Renewal
Simplify the process of refilling and renewing prescriptions
for your members.
Operators can request specific information to verify the
member's identity,
and have access to review available prescriptions and prescribed
refill times. Requests for prescriptions can then be sent
directly to the
physician and/or pharmacy.
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Scheduling
Reserve conference rooms, operating rooms, equipment, personnel,
or virtually
anything at your facility that requires a time and date.
The operator
steps through the script, which schedules the necessary
resources.
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Surveys and Polling
If your facility is conducting a survey or polling for information,
your call center
can easily manage the calls. Set up scripts that walk the
caller through the call,
ensuring that all the necessary information is requested
from every
caller.
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