Current Press Releases

April 2008
1Call Introduces New Infinity Unity Voice Logger!
The 1Call Division of AMTELCO is pleased to announce the new Infinity Unity Voice Logger.

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April 2008
1Call Hosts Another Successful Leadership Conference and Training Seminar!
The Monona Terrace Convention Center in Madison, Wisconsin, was the location of 1Call’s Second Annual Leadership Conference and Training Seminar, held April 22-24, 2008.

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March 2008
Greg Strehlow Joins 1Call Sales Team
The 1Call Division of AMTELCO is pleased to announce the addition of Greg Strehlow to the healthcare and higher education sales team.

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March 2008
1Call Announces Infinity Software Version 5.5 Release
1Call is pleased to announce the release of Infinity Software Version 5.5. This latest software version offers significant Infinity computer telephony integration enhancements, along with many new Infinity and Infinity IS features designed to help healthcare organizations eliminate errors, reduce costs, and increase efficiency.

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December 2007
1Call’s Clairvoyant Agent Easily Handles Frequent Callers
The 1Call Division of AMTELCO is pleased to announce an innovative way for healthcare organizations to easily handle calls from repeat callers.

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October 2007
1Call Announces Dates for Second Annual Leadership Conference and Training Seminar!
The 1Call Division of AMTELCO is pleased to announce that the Second Annual Leadership Conference and Training Seminar will be held Tuesday, April 22 through Thursday, April 24, 2008, in Madison, Wisconsin, at the Monona Terrace Convention Center, inspired by world-renowned architect Frank Lloyd Wright.

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October 2007
RED ALERT Emergency and Event Notification System Adds Impressive New Features!
The 1Call Division of AMTELCO is pleased to announce several enhancements for the RED ALERT Emergency and Event Notification system.

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September 2007
Two New Infinity Operator Performance Reports Now Available!
The 1Call Division of AMTELCO is pleased to announce that two new Infinity reports are available to help monitor operator performance, and assist with scheduling.

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July 2007
AMTELCO's 1Call Division Introduces NEW Automated Appointment Reminder System Designed to Drastically Reduce Healthcare "No Shows"
AMTELCO’s 1Call Division announces the NEW Infinity Appointment Reminder system, designed for Healthcare organizations that are challenged with having patients keep their scheduled appointments.

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May 2007
1Call Adds Time-Saving “Push-to-Talk” Feature
The 1Call Division of AMTELCO is pleased to announce the new Infinity Push-to-Talk feature, which gives operators fast access to overhead paging or radio connections.

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May 2007
1Call Holds Information-Packed Leadership Conference and Training Seminar
The 1Call Division of AMTELCO hosted the first annual 1Call Leadership Conference and Training Seminar on April 24-26, 2007.

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March 2007
1Call Adds “Discovery Forum” On-Line Training Seminars
The 1Call Division of AMTELCO is pleased to announce that a new series of on-line “Discovery Forum” training seminars are now being scheduled!

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December 2006
1Call Offers Innovative Message Confirmation Methods
With today’s new PDA smartphones and the use of alpha paging, physicians can often get all of the information they need without speaking to an operator.

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October 2006
RED ALERT Adds Mapping Capabilities
The 1Call Division of AMTELCO is pleased to announce that the RED ALERT Emergency and Event Alert system now features mapping capabilities, making it extremely easy to quickly trigger an alert for a specific area.

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September 2006
Plan Now to Attend!
The 1Call Division of AMTELCO is pleased to announce that the next 1Call Administrative and Management Seminar will be held April 24-26, 2007, in Madison, Wisconsin!

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July 2006
1Call Holds “Awesome” Management Seminar
The 1Call Division of AMTELCO hosted the seventh annual Management Seminar, June 6-8, 2006, in Madison, Wisconsin. The seminar was held at the Fluno Center, which was designed exclusively as an educational training facility.
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July 2006
Healthcare Organizations Find The Complete Solution with 1Call!
1Call is in demand for the Infinity ACD, ACD-based PC agent stations and Voice Logger products. These valuable all-in-one tools extend the functionality of call centers for current healthcare customers, and prospects.
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January 2006
RED ALERT Receives “Product of the Year” Award
The 1Call Division of AMTELCO is pleased to announce that the RED ALERT system has received the 2005 “Product of the Year” Award from Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine.
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November 2005
1Call Joins the Oracle PartnerNetwork
The 1Call Division of AMTELCO is pleased to announce a new partnership with Oracle. The new Oracle PartnerNetwork (OPN) will provide significant opportunities for 1Call customers, offering even more convenient options for healthcare and higher education organizations.
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November 2005
1Call’s RED ALERT System Continues to Gain Popularity
First introduced in 2003, 1Call is pleased to announce that the RED ALERT system is now being widely used in a number of different markets. 1Call’s RED ALERT system gives organizations a fast method for notifying personnel in disaster and emergency situations, as well as providing routine notifications for meetings and events.
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September 2005
NAEO Members Launch Numerous Industry-Specific Hurricane Katrina Relief Efforts
In the devastation left in the wake of Hurricane Katrina, the National AMTELCO Equipment Owners (NAEO) group has stepped up to offer assistance for the Gulf Coast area, and specifically for the many telephone answering service employees now left jobless.
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September 2005
Making a Great First Impression with Dynamic Answer Phrases
Infinity helps call centers around the world make a great first impression every time. And now, it’s even easier for operators to accurately answer every call with Infinity’s new Dynamic Answer Phrases.
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September 2005
1Call Infinity Completes ISDN QSIG Integration Testing With Cisco Call Manager
The 1Call Division of AMTELCO is pleased to announce that the 1Call Infinity system has successfully completed interoperability testing with the Cisco Call Manager version 4.1(3).
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September 2005
Save Time and Speed Call Processing with Infinity’s Auto ANI Routing
The 1Call Division of AMTELCO is pleased to announce another new feature designed to save time for physicians and their staff by automatically routing a caller, based on the Automatic Number Identification (ANI), also known as Caller ID.
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Summer 2005

July 2005
1Call Receives HCA Vender Integration Certification
The Hospital Corporation of America (HCA) has awarded Vendor Integration Certification (VIC) to the 1Call Infinity system, for use with ADT (admissions, discharges, transfers) transactions.
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July 2005
New Infinity Features Simplify and Improve Call Handling
The 1Call Division of AMTELCO is pleased to announce several new features that make it even easier for operators to efficiently and accurately handle every call.
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Spring 2005

March 2005
Voice Logger Adds Powerful New Features
The 1Call Infinity Voice Logger is a software-based call recording solution that automatically records all operator involvement with incoming and outgoing calls.
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March 2005
New Resource Library Allows Customers to Share Infinity, eCreator, and IVR Scripts
The 1Call Division of AMTELCO is pleased to announce the introduction of the AMTELCO Resource Library.
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March 2005
1Call Amazes HIMSS 2005 Attendees
The 1Call Division of AMTELCO attended the 2005 Annual HIMSS (Healthcare Information and Management Systems Society) Conference and Exhibition, held February 13 – 17 in Dallas, Texas.
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Winter 2005

January 2005
AMTELCO Receives NEC Certification for RED Alert
The 1Call Division of AMTELCO is pleased to announce that AMTELCO has received certification for the 1Call Rapid Emergency Deployment (RED) Alert system with the NEC NEAX 2400 IPX.
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January 2005
AMTELCO Receives NEC Certification for Infinity
The 1Call Division of AMTELCO is pleased to announce that AMTELCO has received certification for the 1Call Infinity Intelligent Console system with the NEC NEAX 2400 IPX.
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January 2005
More Healthcare Organizations Select 1Call
The 1Call Division of AMTELCO is pleased to announce that several additional healthcare organizations have selected 1Call systems to streamline their enterprise-wide communications.
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Fall 2004

September 2004
1Call Receives An Additional Avaya DeveloperConnection Compliant Award
The 1Call Division of AMTELCO is pleased to announce that the 1Call Infinity system has completed successful testing with Avaya Inc.’s MultiVantage S8700 Media Server with Communication Manager 2.1.
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September 2004
Chuck Tonne Joins 1Call Sales Team
The 1Call Division of AMTELCO is pleased to announce the addition of Chuck Tonne to the healthcare and higher education sales team.
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Summer 2004

August 2004
1Call Increases Efficiency at Healthcare Organizations With a Seamless LVM Integration
The 1Call Division of AMTELCO is pleased to announce the successful integration of the 1Call Infinity system to the LVM eCentaurus™ nurse triage software package.
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July 2004
1Call Seminars Keep Healthcare Call Centers Informed!
To keep healthcare organizations up to date about recent call center enhancements, the 1Call Division of AMTELCO recently held two seminars.
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July 2004
Provide Ongoing Communications to Personnel During Emergencies With 1Call’s RED Alert Conferencing
Remaining in contact with personnel during emergency and disaster situations is vital. In addition to emergency notification, 1Call’s RED (Response to Emergency Deployment) Alert system also features conferencing and recording capabilities to keep personnel constantly informed.
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Spring 2004

April 2004
1Call Introduces Enterprise On-Call Scheduling Module
The 1Call Division of AMTELCO is pleased to introduce the new 1Call Enterprise On-Call Scheduling module.
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April 2004
1Call Introduces Enterprise Dispatching Module
The 1Call Division of AMTELCO is pleased to introduce the new 1Call Enterprise Dispatching module.
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April 2004
1Call Introduces Enterprise Directories Module
The 1Call Division of AMTELCO is pleased to introduce the new 1Call Enterprise Directories module.
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Winter 2004

January 2004
AMTELCO Receives Siemens PRI ISDN Cornet-NQ Certification
The 1Call Division of AMTELCO is pleased to announce that AMTELCO has received certification with the Siemens HiPath 4000, with Cornet-NQ, and the 1Call Infinity system.
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January 2004
Special Hospital Sessions Planned for NAEO
The 1Call Division of AMTELCO is pleased to announce that this year’s NAEO (National AMTELCO Equipment Owners) conference will include special breakout sessions specifically designed for hospital call centers.
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