McFarland, WI - April 2004 - The 1Call Division of AMTELCO is pleased to introduce the new 1Call Enterprise Dispatching module. Prompt and accurate message processing and dispatching are vital to healthcare call centers. Using 1Call’s new Enterprise Dispatching module streamlines the process of quickly and accurately getting messages delivered to physicians and staff.

Using Enterprise Dispatching, when operators save a message, they see a list of dispatch options. Operators can then perform multiple dispatch methods for the message, such as paging, calling a cellular phone, and calling a home phone. As each action is completed, it is checked off as complete, helping operators ensure they are taking the appropriate actions for each message.

Supervisors set up the Dispatch Lists for each physician or staff member in advance, controlling which options are displayed for each. Operators can also enter follow-up notes, ensuring that anyone can accurately dispatch the message.

A new Dispatch Search screen allows operators to quickly locate messages, on-call schedules, status settings, and follow-up tasks. Using this, operators see detailed information about each. This saves time and reduces errors by instantly showing operators which tasks need to be completed.

The 1Call Enterprise Series is designed to save valuable time, increase accuracy, and improve communications by providing streamlined enterprise-wide access to information in healthcare organizations.

For more information on the Enterprise Dispatching module, and the entire Enterprise Series, contact 1Call at (800)356-9148, or e-mail info@1call.com.