McFarland, WI - January 2004 - The 1Call Division of AMTELCO is pleased to announce that this
year’s NAEO (National AMTELCO Equipment Owners) conference will include special breakout
sessions specifically designed for hospital call centers. The annual 2004 NAEO conference will be
held March 7-10, at the Francis Marion Hotel in Charleston, South Carolina.

At this conference, new hospital sessions are included to investigate ways to enhance services in the
hospital environment. The hospital sessions will be presented by 1Call customers, along with
AMTELCO personnel. Hospital topics include: “Increasing the Value & Visibility of Your Hospital Call
Center,” “eCreator in the Hospital Environment,” “Hospital How To…,” “Customizing Your Accounts,”
and “Follow-Me in a Hospital Environment.” General sessions will also include “Disaster Recovery
Options,” “Disaster Recovery Forum,” “Making the Grade–Setting Standards with Your Staff,” “Call
Distribution,” and much more. Attendees will also have a chance to network with other 1Call and
AMTELCO customers, and meet with 1Call Sales Managers and AMTELCO personnel.

1Call customers interested in attending the NAEO 2004 Conference can contact NAEO Headquarters
at (800)809-6374, or www.naeo.org.