McFarland, WI - March 2005 - The 1Call Infinity Voice Logger is a software-based call recording solution that automatically records all operator involvement with incoming and outgoing calls. Voice Logger offers a seamless integration to the 1Call Infinity system, and is ideal for training new operators, as well as an excellent quality assurance tool. Voice Logger recordings are saved as WAV files, and can be sent via e-mail to departments and physicians. Call recordings can be archived and saved to another hard drive, a DVD, a CD, a tape, and other devices for long-term storage.

Since it was first introduced, Voice Logger has continued to add new features and functionality. The most recent release, Infinity Voice Logger Software Version 2.1, introduced the ability to capture screen snapshots along with recordings, allowing supervisors to see exactly what the operator was seeing while handling a call. This new software version also introduced an optional Agent Assessment form, a customizable electronic form that allows supervisors to rate each operator’s call handling performance. A few of the other new features include Web access for supervisors, physicians, and staff members, time-saving schedules to automatically send call recordings to an e-mail address, convenient new search options, and VPN or FTP transfer of remote operator call recordings.

And now, a number of new features make Voice Logger even more valuable for healthcare call centers.

These new features include:

• While listening to a call, supervisors can view the text message taken during that call
• While listening to a call, supervisors can view the statistics for the call, including ring time, talk time, and more
• Compatible with Citrix and Terminal Service environments
• Full Infinity Operator integration provides a constant two-way link that assures any Voice Logger operational issues will be immediately detected
• Enhanced Agent Quality Assessment tools and reports
• Additional reporting and options in the Web interface

For more information on 1Call’s Infinity Voice Logger, and all the powerful new features, call 1Call at (800)356-9148, (608)838-4194, visit www.1call.com, or send an e-mail to info@1call.com.