McFarland, WI - September 2005 - Infinity helps call centers around the world make a great first impression every time. And now, it’s even easier for operators to accurately answer every call with Infinity’s new Dynamic Answer Phrases. With this new feature, the answer phrase for each account is dynamically changed to insert the desired information.

The information that can be added with Infinity’s Dynamic Answer Phrases include:

• Operator’s name – Customize the answer phrase for each operator by inserting their name in the answer phrase. For example, “Thank you for calling Dr. Smith’s office, this is Lisa, how may I help you?”

• Time-sensitive phrases – Automatically add “Good Morning,” “Good Afternoon,” or “Good Evening” to the answer phrase, based on the current time of day.

• ANI name – Include the caller’s name in the answer phrase, such as, “ Good morning, Dr. Johnson’s Office, how may I help you Mr. Wilson?”

• ANI number – Insert the ANI number into the answer phrase. For example, “Thank you for calling the Pediatric Department, I see you are calling from 555-123-4567, how may I help you?”

• Status – Include the physician’s current status with the answer phrase, such as, “ Good afternoon, Dr. Julien’s office; Dr. Julien is currently out of the office, how may I help you?”

The new Infinity Dynamic Answer Phrases are available with Infinity Software Version 5.3.

For more information on making a great first impression with Infinity and the new Infinity Dynamic Answer Phrases, call 1Call at (800)356-9148,or e-mail info@1call.com.