McFarland, WI - September 2005 - The 1Call Division of AMTELCO is pleased to announce that the 1Call Infinity system has successfully completed interoperability testing with the Cisco Call Manager version 4.1(3). The interface between the two systems is Primary Rate ISDN running QSIG protocol. The Infinity system and Cisco Call Manager function together to provide Intelligent Console solutions for healthcare and higher education organizations, a voice mail system for telephone carriers, as well as a commercial call center system.

Using Infinity and the Cisco Call Manager, Infinity receives called party, calling party, and calling party name. For calls forwarded to Infinity, an additional QSIG forwarding message (such as no answer, busy, forward all), is included, along with the diverting party and diverting party name. This makes it possible for Infinity to forward calls to operators with the identity of the forwarding station.

“This new integration gives customers even more opportunities to streamline communications throughout their organizations, and helps them create ‘Welcome Centers’ to accurately handle every caller’s needs the first time,” says AMTELCO President Tom Curtin.

For more information on the 1Call Infinity system and the ISDN QSIG Integration with the Cisco Call Manager, contact 1Call at (800)356-9148, or e-mail info@1call.com.