1Call Press Releases

Healthcare Organizations Find The Complete Solution with 1Call!

McFarland, WI - July 2006 - 1Call is in demand for the Infinity ACD, ACD-based PC agent stations and Voice Logger products. These valuable all-in-one tools extend the functionality of call centers for current healthcare customers, and prospects.

Infinity’s patented ACD module is both powerful and an economic solution for healthcare call centers as a stand-alone solution, or as a supplement to an existing telephony infrastructure. Features include skills-based routing, priority call handling, real-time monitoring, day/ night greetings, Perfect Answer greetings, and custom music-on-hold. “Many of our customers and prospects need the power of an ACD to run their healthcare call centers, but don’t have the necessary funds available to purchase a high-end system or ACD software from their PBX vendor. The Infinity ACD gives them this functionality, and so much more,” said Tom Curtin, president of AMTELCO’s 1Call healthcare and higher education division.

Also, Infinity boasts a true CTI model that allows agents to “screen pop” various applications from their desktop, providing instant access to information for efficient call handling. “Healthcare Enterprises can now use Infinity to consolidate many disparate call centers, such as PBX console calls, appointment scheduling calls, help desk calls, HR, Disease Management, and much more,” says Curtin. “Infinity also produces the statistics and reports needed to run an effective and efficient call center.”

With resourceful use of independent operator groups, specific groups can act as individual call centers, work to overflow calls from one group to another, or as a hybrid where calls overflow to groups only during emergencies or when certain thresholds or conditions are met.

Voice Logger, an add-on module that records and archives all calls, is a requirement for many hospitals. These comprehensive features, along with AMTELCO’s history of innovating high-quality products, and Five-Star service, makes the Infinity ACD very attractive to hospitals with call centers or call center aspirations.

For more information on the 1Call Infinity and Infinity ACD, contact 1Call at (800)225-6035, e-mail info@1call.com, or visit www.1call.com.