McFarland, WI - December 2007 - The 1Call Division of AMTELCO is pleased to announce an innovative way for healthcare organizations to easily handle calls from repeat callers. The Infinity IS Clairvoyant Agent saves time, eliminates errors and helps healthcare organizations provide better service by keeping track of previous callers.

As soon as an operator answers a call, Clairvoyant instantly displays who is calling, and the reasons why they’ve called before. Operators simply verify the caller’s information, and use a drop-down box to select the reason for the call, such as to schedule an appointment, to speak to a nurse, or refill a prescription. The reasons for the call are presented in the order of frequency, and operators can also easily enter a new reason by simply typing it in.

“Clairvoyant Agent saves time, and helps healthcare organizations process more calls quickly and accurately. Clairvoyant is ideal for all types of calls that healthcare organizations receive, and makes it easy to handle calls for recurring health issues, disease management, prescription refills, billing questions, and even calls from the nurses station to the pharmacy,” stated Tom Curtin, president of AMTELCO’s 1Call healthcare and higher education division.

For more information on the 1Call Infinity IS Clairvoyant Agent, call (800)356-9148, e-mail info@1call.com, or visit www.1call.com.