McFarland, WI - September 2007 -The 1Call Division of AMTELCO is pleased to announce that two new Infinity reports are available to help monitor operator performance, and assist with scheduling. These two reports, which are specifically designed to integrate with the Aspect™ Workforce Management software, include the Infinity Forecast, Scheduling, and Tracking report, and the Infinity Agent Productivity report.

The Infinity Forecast, Scheduling, and Tracking report includes the number of inbound calls, average answer time, average work time, number of dial outs, and more, and can be used to help better define staffing needs. The Infinity Agent Productivity report generates an overview of each operator handling calls, and includes counts and average times to determine each operator’s effectiveness. When used with call traffic reports, these reports help determine staffing requirements.

These new reports are available for purchase with Infinity Software Version 5.3, and newer. The reports become part of the Infinity Unified Reports package based on Crystal Reports® 9.0, and the Infinity IS Reports package, based on Crystal XI. Both are open-source reports, allowing sites to customize them to meet their unique needs using Crystal Reports tools.

For more information, call (800)356-9148, or e-mail info@1call.com.