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AMTELCO Receives Patent for Intelligent Script Swapping
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McFarland, WI — The 1Call Division of AMTELCO is pleased to announce the receipt of U.S. patent 7,359,918 for “A System and Method for Intelligent Script Swapping.”
The new patent provides protection for the interoperability of various types of call scripts – agent-based, Web-based and interactive voice response, including voice recognition. The application included 97 interrelated claims of precedence for AMTELCO’s method of sharing data between the several types of scripts during the course of a telephone call.
“I am really excited about this idea, now patented, that we put to use in the Infinity Intelligent Scripting module and that our customers use to save operator time and reduce errors,” AMTELCO President Tom Curtin said in announcing the new patent.
Congratulations are in order for the inventors and to all at AMTELCO who help us strive to improve our products.”
This patent is the twenty-seventh patent received by Bill Curtin and AMTELCO, continuing a strong history of innovation that started with the receipt of the first patent in 1954.
For more information on the AMTELCO Intelligent Script Swapping patent, and AMTELCO and 1Call Products, call 1-800-356-9148, visit www.1call.com, or e-mail info@1call.com.
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