McFarland, WI - September 2008 - The 1Call Division of AMTELCO is pleased to announce the new 1Call Infinity IS Soft Agent, which offers revolutionary simplicity to improve both operator and call center performance, instantly impacting an organization’s bottom line.

The key to the power of the Infinity IS Soft Agent is the unique combination of the amazing built-in search and action capabilities of the Soft Agent Sandbox, combined with the straightforward, uncluttered screen. With each keystroke, the intelligence of the Sandbox knows to either look up information real time, or to call a number. The Soft Agent Sandbox provides a single point of focus, saving time and eliminating errors for operators.

“The Infinity IS Soft Agent, using 1Call’s Sandbox search technology, offers users new and powerful tools for call handling, as well as information access and sharing,” according to President Tom Curtin. He continued, “The Soft Agent uses industry standard protocols, including SIP, to integrate with PBXs and IP-based switches, and gives healthcare call centers a much more efficient way to handle calls throughout their enterprise.”

For more information on the 1Call Infinity IS Soft Agent, call 1-800-356-9148, visit www.1call.com, or e-mail info@1call.com.