1Call Press Releases
Saving Time and Reducing Errors with Scripted Call Navigation
McFarland, WI - December 2010 – As more 1Call customers take advantage of scripting calls, they are realizing even more benefits that help their entire organization. In addition to saving 40% of staff time, reducing training time by 70%, and eliminating errors, they are finding that 1Call’s Scripted Call Navigation guides operators through each call, helping them gather all the information needed, and keeping customers happy.
1Call’s Scripted Call Navigation features a number of built-in tools, including:
- Simplified set up and a customizable online script library
- Spell check
- Zip code look-up
- Credit card formatting
- Valid e-mail verification
- On-call and departmental schedules
- Contact methods based on time of day and day of the week
- Free-form palettes
- Web integration
- Data security tools
A few of the many call types that benefit from 1Call’s Scripted Call Navigation are:
- EMR Integration
- Code Calls
- Patient-to-Physician Referral
- Physician-to-Physician Consults
- Appointment Scheduling
- Physician Answering Service
- Pre-Admit Registration
- In-Hospital Patient Surveys
- Post-Stay Survey Follow-Up
- Patient Placement
AMTELCO President Tom Curtin stated, “Customers will exponentially benefit as they bring Navigation Scripts into departments throughout the hospital. Following protocol has never been so simple!”
For more information, contact 1Call at (800)225-6035, visit www.1call.com, or e-mail info@1call.com.