1Call Press Releases

1Call Introduces On-Call Coverage Checker

McFarland, WI - July 2010 – The 1Call Division of AMTELCO is pleased to announce the new 1Call Infinity IS On-Call Coverage Checker, which is included as part of Infinity Software Version 5.6. This new feature alerts individuals about unassigned on-call schedules, and also reminds personnel when they are scheduled to be on call.

The On-Call Coverage Checker uses the new “Reminder” tab on the On-Call Schedule screen. Supervisors indicate how many hours before a schedule to check for empty shifts, and can then select the desired contact e-mail addresses from the Infinity IS Directory without retyping. At the designated time, Infinity checks the schedule and uses the e-mail contact methods for each individual to notify them of the unassigned shifts. The On-Call Coverage Checker can also send Shift Reminders to personnel about upcoming shifts.  These settings can be customized for each on-call schedule, allowing supervisors to customize the reminders to meet the needs of each department and physician.

“This amazing new feature saves an amazing amount of time and effort for call centers, and makes it even easier for operators to ensure they always know who is on call,” stated AMTELCO President Tom Curtin.

For more information on the On-Call Coverage Checker, contact 1Call at (800)225-6035, e-mail info@1call.com, or visit www.1call.com.