1Call Press Releases
1Call Announces Instant Messaging Tool
McFarland, WI - March 2010 – 1Call is pleased to introduce the new Infinity IS Messenger. This new tool provides real-time chat capabilities for a number of 1Call applications, including Infinity Telephone Agent, Soft Agent, Infinity IS Supervisor, and the MiteyMite desktop application.
With IS Messenger, operators can send and receive instant text chat messages with supervisors, other operators, and MiteyMite users. IS Messenger also allows MiteyMite users to chat directly with other MiteyMite users. Conversations can be held with one individual, or multiple participants. Each chat is displayed in a separate window, allowing users to easily switch between conversations.
When used with the Infinity IS Directory View Action, operators can screen calls for individuals, using IS Messenger to announce the call, and receive immediate instructions. Complete message histories, including both sides of a chat, are maintained for all conversations.
AMTELCO President Tom Curtin stated, “Chat is just such an accepted manner of communications these days, as it applies to many forms of social networking, that it only makes sense to apply chat to MiteyMite in the healthcare market as another way to communication with personnel in real time.”
For more information on the new Infinity IS Messenger, contact 1Call at (800)225-6035, visit
www.1call.com, or e-mail
info@1call.com.