What is Soft Agent?
A software application that integrates our applications: IS Directories, On-Call Schedules, Call and Message Scripting, Dynamic Linking, and Dispatching to handle all possible healthcare call center needs on the operator’s one screen.
Easily integrates with existing telephony network and hospital data information systems.
For Everyone
You’ll find uses for the Infinity IS Soft Agent throughout your hospital. The Soft Agent is ideally suited for agents that need to complete calls quickly. Agents don’t need to read lengthy instructions or wade through numerous screens and buttons to complete a call. Everything they need is at their fingertips, immediately.
Simple and Streamlined
Amazing built-in search and action capabilities with a single point of focus to drive call completion. Agents simply listen for the caller’s request and type the Selection. The matching actions are presented, such as the person the caller has requested, their extension number, and their location or department, allowing the agent to quickly complete the call, without error.
