Brody School of Medicine & Pitt County Memorial Hospital

Greenville, North Carolina

The AMTELCO services have helped the hospital and school of medicine offer better service to patients by improving quality of call handling, reducing wait times for hospital callers and reducing the potential for errors at the after-hours answering service.

QEII Health Sciences Centre

Halifax, Nova Scotia

The QEII’s communications system links doctors, nurses, staff and customers by providing a single source for information and communications from one location. Information is presented to the operator on a PC screen in a consistent and logical manner, allowing operators to handle more calls in less time. The 1Call system has improved efficiency notably. Another advantage the system offers is accountability. Every call that comes in is recorded and monitored.

Michelle Jacobson, Telecom Supervisor

Hennepin County Medical Center

Minneapolis, Minnesota

Hennepin County Medical Center (HCMC) is a Level I Adult and Pediatric Trauma Center. Following the Interstate 35W bridge collapse on August 1, 2007,many of the patients in serious condition were immediately transported to HCMC. Using their 1Call Infinity system, which handles the calls in and out of the HCMC call center, an internal emergency response was immediately initiated.HCMC efficiently handled more than six times their usual call volume that evening.

“We drill for this type of situation, and our drilling and work has definitely paid off. I was very pleased with the way Infinity worked. Other than the huge volume of calls, from the front-staff perspective, it was just one call at a time, and you just keep moving. It certainly tested the system as far as capacity and flow, and I was very happy with the results.”

Athens Regional Medical Center

Athens, Georgia

Each year, the Athens Regional Medical Center call center handles about 2.5 million transactions, including inbound and outbound calls. They process between 6,000 to 7,000 calls each day. The Athens Regional call center operators are delighted with Infinity’s numerous features. Operators answer two calls at a time, and they’ve actually seen their transaction volume go up. They also offer more services for the hospital, and have continued to add call-handling services for more departments, and add more on-call schedules, with no complaints from the operators.

Fairview Health Services

Minneapolis, Minnesota

In 1995, Fairview Health Services appointed a staff team whose primary goal was to analyze the various departments within Fairview. These services spanned a multi-site environment, and they soon began to understand the hard costs associated with managing the various departments which provided duplicate services. Later that same year, three of their hospital switchboards consolidated into a single campus, resulting in a savings of more than a million dollars over five years.

Kevin Burns, Manager of Telecommunications

Anne Arundel Medical Center

Annapolis, Maryland

“Quality and patient safety is paramount at AAMC, and this just seemed like a perfect solution for us. We particularly appreciate the updates that increase the efficiency and capabilities of the system. The updates keep coming along, and we keep doing more, and different, things with it.”

Jeri Cooley

Call Center Manager Methodist Medical Center of Illinois

Peoria, Illinois

“The operators love RED ALERT! We all love the system, and I was very happy to get it.”