Check Out What's New!
In the
past few months, we've introduced some impressive new modules and
features that will help your entire enterprise become more efficient,
offer new services, and save an impressive amount of time. This
newsletter will give you the highlights on a few of these new modules
and features.
If you'd like more information, or to receive a
CD with the latest brochures, contact your 1Call Sales Manager at
(800)225-6035, or e-mail info@1call.com.
New! Infinity 5.6
The
powerful new Infinity Software Version 5.6, scheduled for release later
this year, has a number of powerful new additions, including:
- 32-Character
Log-in Names
- 32-Character Alphanumeric Passwords
- Collapsible
Panels for the High-Resolution Operator Screen
- Infinity
ACD Service Level Report - available on the Infinity Dashboard, and also
as a Report
- Scheduled Callback Request for callers
- On-Screen
Indicator for Client Repeat and Specials
- 160 Character
Operator Chat (an increase from 80 characters)
- Option to
block "Chat to All" from specified operators
- 64 Party
Conferences
- 24-Character Dial Suffix (an increase from 12
characters)
- Dialout Guard Time
- Additional
Reports, including Specials, Client Sources, Client Status, and
Auto-Callout
- Auto-Digital Paging via SMS
- VoIP
Board Call Transfer and Quality of Service Settings
- And
many more!
New! Infinity IS 5.6
Reporting
New Reporting
features are available with Infinity IS (Intelligent Series) Software
Version 5.6.
These enhancements include:
- Report
Comments
- IS Contact Method Log Report
- IS Client
List Report
- Infinity ACD Service Level Report
- Scheduled
Purge of IS Statistics
- IS Stats in Billing Link 4
New! Infinity IS
Transformer
1Call is pleased to
introduce the Infinity IS Transformer, a revolutionary new application
that automatically transforms Infinity message tickets into Infinity
Intelligent Series (IS) scripts. The IS Transformer can also
automatically transform message tickets from replaced systems into
Infinity IS scripts.
This process saves a tremendous amount of
time, eliminating many of the hours spent manually entering data.
New! OnTeam Scheduling
The
new OnTeam Scheduling is an advanced workforce-scheduling module that automatically
creates complex schedules in just seconds!
This innovative
module easily generates the elaborate schedules needed for each
department, helping ensure staff members are scheduled at the
appropriate times each day.
OnTeam Scheduling features simplified
setup, with custom shifts and custom rules that work together to
quickly create the detailed schedules. For example, a nurse scheduled
for a 24-hour on-call shift on Monday is automatically scheduled off on
Tuesday and Wednesday. The flexibility of the shifts and rules makes it
extremely easy to meet each department's unique scheduling requirements.
Contact-Based
Architecture - What is it?
Looking for a way to
simplify answer/transfer calls, name and department look up, and easily
guide your operators through Code Calls, taking the stress out of their
jobs while eliminating errors? Infinity IS Contact-Based
Architecture is your solution!
Infinity IS Contact-Based
Architecture:
- Cuts your data entry by up to 70% when you
enter information ONCE
- Uses off-the-shelf standard servers
(that your IT department likes!)
- Reduces training time by
30-50%
- Features a fast ROI
- Lets you offer more
services for your organization
The Sandbox - Where You'll Find Everything
You Need!
With the incredibly
easy-to-use Infinity IS Sandbox, operators simply enter the name,
department, or extension to quickly find who they need. And unlike
"real" sandboxes, no shovels or digging is required - Infinity IS does
all the work for you!
The Sandbox became available with Infinity
IS Software Version 5.51. Find out how to take advantage of the power
of the Sandbox today!
Sign Up Today!
The
Fourth Annual 1Call Leadership Conference and
Training Seminar will be once again
held in Madison, Wisconsin! Plan now to join us September 28 - 30,
2010, at the Madison Marriott West.
This Conference and
Seminar is ideal for Administrators, Managers, Supervisors, and Lead
Operators.
For all the details, send an e-mail to seminars@1call.com, or visit our Web site.
We look forward to seeing you there! |
Contents
New! Infinity IS
5.6 Reporting
Contact
Numbers
1Call
Discussion List
New! Infinity 5.6
New! Infinity IS
Transformer
New! OnTeam Scheduling
Contact-Based Architecture - What is it?
The Power of the Infinity IS Sandbox
TechHelper
Sign Up Today!
Contact Numbers
Who should you call?
Here's a list of numbers of people
that can help you:
- (800)225-6035 – NEW
phone number for 1Call! - Use this number to reach sales
managers, project managers, administration, trainers, and more
- (800)356-9148-AMTELCO's main number
- (800)553-7679-Toll-free
Service contract number for system help, 24 hours a day, 365 days a
year (note: valid customer code required to use this line)
- (608)838-4194-AMTELCO
local number
- (608)838-8367-AMTELCO fax number
- (608)838-6327-Non
service contract customers
Did you know? (It's
FREE!)
Several
years ago, 1Call started a discussion list for 1Call customers. This
list allows you to ask questions to the list members, and also send
replies to questions asked by other members.
To find out more,
and to sign up for the 1Call list, send an e-mail to Matt Everly.
Find the information you need
with TechHelper
TechHelper
is a wonderful online resource for Service Contract customers. Using
TechHelper, you can find product manuals, software version notes,
software upgrade links, and the Resource Library, filled with movies on
various products and features, Infinity IS message taking scripts, and
much more!
Check it out today! Click here to go to the
TechHelper site. (Note: A username and password are required.)
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