Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.
Automation also greatly removes opportunities for human errors, such as forgetting to deliver the message or delivering the message to the wrong recipient.
Solutions for Improving Communications The most viable and impactful approach to solving communication inefficiencies at healthcare organizations is to combine standardized communication training with streamlined communication technology. A two-part solution takes into the reality of healthcare operations. Human care providers are essential to providing compassionate, empathetic care and yet they are also prone to fatigue, flawed assumptions, and human error.
The average 500-bed hospital in the United States loses $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management. Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care. It is also crucial to eliminating unnecessary costs and maintaining an organization’s fiscal health.