Help When Needed
When help is needed, it’s just a phone call away. 1Call customers can also e‑mail the support team, or even access the exclusive online TechHelper tool, where documentation, manuals, videos, and many more training tools are available. TechHelper is available 24 hours a day, with unlimited access, and features a Google search engine. Emergency assistance for 1Call systems is available 24 hours a day, 365 days a year.Software upgrades are included with support agreements, helping ensure that 1Call customers always have access to the newest features. In a recent independent customer satisfaction survey, 97% of the respondents said the Amtelco and 1Call service and support was excellent.* 1Call looks forward to partnering with more healthcare organizations to provide this same level of service.
Solutions That WorkSpotlight-1Call-Amtelco-Part1Spotlight-1Call-Amtelco-Part1AS
1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, eliminate errors, and reduce training time for new operators. All of the specialized1Call solutions save an organization’s limited resources, making each organization tremendously efficient, and helping bring wellness to their members and their bottom line.Each 1Call solution comes with the benefit of Amtelco’s years of experience in the field of call handling and messaging. Thousands of 1Call and Amtelco systems are in operation around the world, 24 hours each day.
1Call understands that every healthcare organization has unique needs, and sometimes receives unusual requests from physicians and departments. That’s why 1Call offers powerful solutions that are easy to customize – by the customer. Customers have access to a wide variety of administrative functions, including the ability to customize scripts for any department, with individual scripts for every physician, if needed. When additional help is needed, 1Call also has a Script Pro team that is available to assist customers with any specific requests.