The 1Call Division of AMTELCO is pleased to announce that healthcare facilities are finding more ways to increase efficiency and improve patient care using MergeComm. 1Call’s MergeComm middleware event notification solution gives healthcare facilities a way to streamline the process of handling enterprise-wide clinical communications.
The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.
The Healthcare Information Management System Society (#HIMSS16) conference is being held this year in Las Vegas on February 29 through March 4. One of the buzzwords that will undoubtedly be heard is “interoperability.” In healthcare, interoperability refers to the ability of different technology and information systems to share and use the data that has been exchanged.