Blog

24
Nov

Why a Single Source of Truth (SSOT) is Crucial for Health Information Technology and Electronic Health Records

1Call

A doctor uses a tablet to access a patient's electronic health record.

17
Nov

How Do Fingerprint Scanners Work?

1Call
Healthcare

A person scans their fingerprint using their smartwatch.

16
Nov

Soft Agent rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions

1Call
Amtelco
Avaya

Vintage type-set letters spell "Press Release."

 

10
Nov

Call Flow Scripting for Hospital Call Centers

1Call
Hospital Call Center
Operator Services

1Call customer talks about call flow scripting at his hospital call center.

3
Nov

Web-Enabled Applications for the Hospital Call Center During COVID-19

1Call
Healthcare Call Center
Hospital Call Center

A hospital call center agent uses 1Call's web-enabled applications to assist callers.

27
Oct

What is Encryption?

1Call
Clinical Communications

Illustration of padlocks and code to convey the concept of encryption.

20
Oct

Integrating On-Call Scheduling Software to Improve Patient Care by Monitoring Pain Pathways

1Call
Automated Alerts
Clinical Communications

Smiling patient in hospital bed.

13
Oct

Keeping Patient Health Information Safe with Secure Messaging

Secure Messaging

Concept of smart device communicating electronic patient health information to medical staff.

6
Oct

Remote Support and Training for Hospital Call Centers

1Call
Customer Support
Hospital Call Center

Customer talks about the remote support she receives from 1Call.

29
Sep

Integration Engines Improve Interoperability

Clinical Communications
Middleware

A doctor views a patient's electronic medical record on a tablet.