Blog

23
Feb

Using Contact Centers for Remote Patient Monitoring

1Call
Healthcare Call Center
Hospital Call Center

Nurse operator works from home and helps with remote patient monitoring.

18
Feb

1Call Announces that Amtelco has Received a U.S. Patent for Auditing Communication Sessions

Attendant Console
Reporting

Woman reading press release on tablet.

16
Feb

Benefits of Upgrading Your miSecureMessages App from v6.6 to v6.7

Secure Messaging

A hand holds up a cell phone with the miSecureMessages app installed on it.

8
Feb

1Call Announces that Amtelco has Received a U.S. Patent for Speech-Enabled Scripting

1Call
Amtelco

A table features the word "NEWS" on the screen.

2
Feb

How Hospital Contact Centers Support Emergency Departments During COVID-19

Critical Communications
Healthcare Call Center

An operator works from home while answering COVID-19 questions.

26
Jan

Improve Patient Care with Streamlined Communication

Clinical Communications
Secure Messaging

Medical staff in PPE use their mobile phones for care team coordination.

19
Jan

1Call Celebrates 10 Years of miSecureMessages

1Call
Secure Messaging

10 Year Anniversary Logo for miSecureMessages

19
Jan

Importance of Scripting for Medical Call Centers

Healthcare Call Center

A medical call center agent works from home.

12
Jan

3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis

Critical Communications
Secure Messaging

A nurse in PPE waits to help her next COVID-19 patient.

5
Jan

How to Ensure Effective Communication While Working from Home

Critical Communications
Secure Messaging

An employee communicates via her cell phone while working from home.