Blog

20
Oct

Integrating On-Call Scheduling Software to Improve Patient Care by Monitoring Pain Pathways

1Call
Automated Alerts
Clinical Communications

Smiling patient in hospital bed.

13
Oct

Keeping Patient Health Information Safe with Secure Messaging

Secure Messaging

Concept of smart device communicating electronic patient health information to medical staff.

6
Oct

Remote Support and Training for Hospital Call Centers

1Call
Customer Support
Hospital Call Center

Customer talks about the remote support she receives from 1Call.

29
Sep

Integration Engines Improve Interoperability

Clinical Communications
Middleware

A doctor views a patient's electronic medical record on a tablet.

22
Sep

The Evolution Of Healthcare Communication Technology

Clinical Communications
HIPAA Compliant

Representation of different hospital communication advancements - from pager to smart phone.

15
Sep

Effective Hospital Call Center Solutions and Important Partnerships

Customer Service
Customer Support

A customer service representative provides online support via web cam.

8
Sep

Red Alert Speeds Response In Ricin Incident

Automated Alerts
Critical Alerts

HAZMAT team.

27
Aug

1Call Announces Virtual Leadership and Training Seminar

1Call

Hand holding a megaphone to announce press release about the 1Call Seminar.

25
Aug

Setting Up Remote Operators

Healthcare Call Center
Hospital Call Center

A remote operator works from home.

18
Aug

The Benefits of 1Call’s Operator Scripting by Carolyn Sonnefeld of The Cleveland Clinic

1Call
Hospital Call Center
Hospital Switchboard

An operator uses call center scripting to guide her through a call.