1Call’s Call Center Link App Now Available in the Epic App Orchard
MCFARLAND, Wisconsin – July 15, 2020 — 1Call, a division of Amtelco, today announced its Call Center Link application is now available in the Epic App Orchard. The application can reduce hospital call center call times and help provide a better patient experience by integrating its hospital call center software with a hospital's Epic electronic health record (EHR) system.
Call Center Link serves as a bridge to connect healthcare communication systems, empowering healthcare call center agents to provide better and faster service. Call Center Link uses the data attached to incoming calls to match callers to patient records, streamlining patient lookup for efficient access and reducing the possibility of error. When a call is received, the system automatically launches the matching patient’s record within Epic.
“Adding Call Center Link to the App Orchard offers a critical time-saving and error-reducing tool to call center operators that helps streamline workflows and improves the patient experience,” said Kevin Beale, Vice President for Software, Research and Development at Amtelco. “We are excited to make our communication software integration solutions more easily accessible for the many hospitals and health systems that use Epic, and believe this is an important milestone toward our “Why 1Call Helps” mission of improving hospital communication and interoperability to provide better patient care.”
The easy-to-use Call Center Link API streamlines patient look-up in the electronic medical record (EMR) to facilitate efficient access to the patient record, by leveraging caller ID technology to match incoming calls with the patient contact information listed in Epic’s EHR system. When a call from a known phone number is received, the system is triggered to automatically launch the patient’s EMR on the operator’s screen.
Visit the Call Center Link listing on Epic’s App Orchard to learn more.