1Call Announces Virtual Leadership and Training Seminar

Hand holding a megaphone to announce press release about the 1Call Seminar.

1Call Announces Virtual Leadership and Training Seminar

Our 14th Annual 1Call Leadership and Training Seminar will be held virtually this year. The free virtual seminar will be held September 14-17, 2020 via Whova, a virtual conference platform, and will be made available for viewing after the event until September 25, 2020.

This year we welcome keynote speaker Shelley White, MS, CHAM, FACHE, Director of Patient Access Services for State University of New York (SUNY) Upstate Medical University, who will give a presentation titled, “Innovating Through the Pandemic.” Shelley states, “We played an immediate role in the hospital’s corporate response to the coronavirus pandemic. A COVID-19 hotline was established and we took calls from multiple counties in our area. Within two weeks, our call volume drastically increased, and we needed more space in our call centers to work while practicing social distancing. We used free operator licenses from 1Call to set-up additional remote operator work stations so more of our agents could work from home. This kept our staff safe while serving the community.”

Educational sessions about streamlining care team communications, integrating hospital call centers with EMR providers, on-call scheduling, mass notifications, secure messaging, web-enabled communication tools, reporting and analytics, scripting, and more will be presented by Amtelco/1Call implementation specialists, software developers, project managers, and field engineers. As usual, attendees will also be able to talk directly with these staff members.

“We anticipate that this year’s attendance will be our biggest yet, bringing together our amazing Healthcare Hero customers and our own development staff to learn, collaborate, and network in a safe, virtual setting,” said Mike Friedel, 1Call’s Senior Vice President of Sales. “We can’t wait to meet online in September and share all of the new tools we’ve been working on to help healthcare organizations improve clinical communications to enhance patient care.”

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