1Call Introduces Intelligent Series Version 5.3


The 1Call Division of Amtelco is pleased to announce the release of Version 5.3 of their Intelligent Series (IS) Software.

Version 5.3 includes several updates and additions including the transfer of Voice Mail from Infinity to IS for use with the Genesis system, the use of ACD Answer Call Setting to reassign parked calls to another ACD Skill, Auto Answer Announcement greetings that are played to the caller while waiting for the call to be answered by an agent, the addition of Conference Join Call Recording to Conference Join and Patch call states so that both conferences and patches can be recorded - allowing the agent to move on to other calls without interrupting the recording, and an IS Supervisor Dashboard that allows users to configure multiple Dashboard layouts that can be filled with a choice of widgets.

Amtelco’s Vice President of Research and Development, Kevin Beale stated, “We are thrilled to be able to release this impressive software update. Countless hours have been spent researching, developing, and refining each feature, ensuring they will meet the needs of our customers, and helping them improve communications with their patients and physicians.”

For more information about 1Call’s Genesis Intelligent Series for hospitals, clinics, and healthcare enterprises, contact 1Call at 800-225-6035 or send an e-mail to info@1call.com.


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