The Genesis communications software application is compatible with key Avaya communications and collaboration solutions
Helps businesses by providing an all-inclusive, enterprise-wide call center solution with ACD, call management, reporting, and the ability to run Genesis in a virtual server environment or in the cloud
Amtelco, a leading supplier for more than 40 years of communication technologies and software communications applications and 1Call's parent company, today announced that its Genesis Intelligent Series Release 5.1 is compliant with key communications and collaboration solutions from Avaya, a global leader in digital communications software, services and devices for businesses of all sizes.
The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis Intelligent Series provides an all-inclusive, enterprise-wide call center multimedia software suite with skills-based automatic call distribution (ACD), built-in speech recognition, text to speech, and voice services to improve call routing and management. Genesis users can keep metrics with customizable reporting, enhance accountability with call logging and video screen capture, connect remote agents, and manage automated dispatch and on-call scheduling. Genesis can be operated in a virtual server environment or in the cloud, enabling businesses to grow without adding additional hardware – helping save time and money. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 7.1 and Avaya Aura Communication Manager 7.1.
Amtelco is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Amtelco is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“We are excited that this latest release of our Genesis Intelligent Series has successfully completed Avaya DevConnect compliance testing. Our mutual customers can confidently deploy Genesis with their Avaya Aura Platform, helping them uncover new possibilities for getting more out of their communications infrastructure.”
-- Tom Curtin, President, Amtelco and 1Call
"Technology Partners like Amtelco are helping Avaya build our ecosystem of DevConnect compliant solutions. Innovative applications like Genesis help strengthen our position as a provider of business collaboration and communications solutions."
-- Eric Rossman, vice president, Partnerships and Alliances, Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
As a leading provider of innovative communication applications for more than 40 years, Amtelco has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With Amtelco systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, Amtelco customers process billions of calls each month. Amtelco is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by Amtelco’s superior 5-star service and support.
The 1Call Division of Amtelco is the leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with miSecureMessages secure smartphone paging and two-way messaging.
Avaya Media Inquiries:
Amtelco Media Inquiries: