Amtelco’s Newest Genesis Intelligent Series Release Now Rated “Avaya Compliant”
The Genesis communications software application is compatible with key Avaya communications and collaboration solutions
Helps businesses by providing an all-inclusive, enterprise-wide call center solution with ACD, call management, reporting, and the ability to run Genesis in a virtual server environment or in the cloud
MCFARLAND, Wisconsin – May 2, 2019 — Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive, enterprise-wide call center with skills-based automatic call distribution (ACD), built-in speech recognition, text to speech, and voice services to improve call routing and management. Users can keep metrics with customizable reporting, enhance accountability with call logging and video screen capture, connect remote agents, and manage automated dispatch and on-call scheduling. Genesis can be operated in a virtual server environment or in the cloud, enabling businesses to grow without adding additional hardware – helping save time and money.
The Genesis Intelligent Series release 5.3.6774 application is now compliance-tested by Avaya for compatibility with Avaya IX Workplace components Avaya Aura® Communication Manager 8.0 and Avaya Aura Session Manager 8.0 via a SIP trunk.
Amtelco is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Amtelco is eligible to submit products for compliance testing by Avaya, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“We are thrilled that our Genesis Intelligent Series has successfully completed this latest Avaya DevConnect compliance testing. Amtelco’s ongoing membership as a technology partner in the Avaya DevConnect program helps ensure that we provide our shared customers with the newest technology advancements.”
-- Tom Curtin, President, Amtelco
"Technology Partners like Amtelco are helping Avaya build our ecosystem of Avaya DevConnect compliant solutions. We are pleased that innovative applications like Genesis help strengthen our position as a provider of business collaboration and communications solutions."
-- Eric Rossman, Avaya vice president, Partners, Developers & Alliances
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. For more information, please visit www.avaya.com.
As a leading provider of innovative communication applications for more than 40 years, Amtelco has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With Amtelco systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, Amtelco customers process thousands of calls each month. Amtelco is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by Amtelco’s superior 5-star service and support.
The 1Call Division of Amtelco is the leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with miSecureMessages secure smartphone paging and two-way messaging.
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