The 1Call Division of AMTELCO is pleased to announce that AMTELCO received a 2015 Avaya DevConnect Partner Excellence Innovation Award. The award was presented during the opening of the IAUG Converge2015 Expo on June 15, 2015, in Denver, Colorado. AMTELCO received the Innovation award for the AMTELCO Soft Agent solution, which uses patented intuitive Call Flow Navigation to effortlessly guide call center agents and console operators through each call.
The AMTELCO Soft Agent integrates with the Avaya Aura® Suite. This enables Avaya and AMTELCO customers to improve their customer satisfaction by providing fast and accurate call processing using this innovative solution.
A number of healthcare organizations are benefiting from the interoperability of Soft Agent and Avaya solutions, offering them a solution that helps improve performance, increase accuracy, and reduce costs. South Shore Health and Education Corporation located in South Weymouth, Massachusetts, uses the AMTELCO Soft Agent and Avaya solutions to streamline communications throughout their organization.
AMTELCO Vice President for Software, Research and Development Kevin Beale said, “It is an honor to receive this award from such a prestigious company as Avaya. AMTELCO is proud of our long-standing relationship with Avaya. Awards like this are due to dedication and commitment to excellence. All of us at AMTELCO are committed to providing communications software that streamlines and enhances call and work flows while reducing errors and call completion times, which is critical for healthcare institutions such as South Shore Health and Education Corporation. We look forward to continuing to work with Avaya to enhance the services our healthcare partners can provide.”
“We are pleased to recognize AMTELCO for their excellence in innovation,” said Eric Rossman, vice president, developer relations, Avaya. “Using a patented system, AMTELCO’s Soft Agent guides call center agents and console operators through calls quickly, enabling Avaya customers to increase customer satisfaction and reduce costs by bringing calls to a successful conclusion faster and without error.”
AMTELCO is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
For more information on 1Call, the Soft Agent solution, the Soft Agent integration with Avaya, and the DevConnect Technology Partner Innovation award, contact 1Call at (800)225-6035, e-mail firstname.lastname@example.org, or visit 1call.com.