Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 5)

Advantages of Automation

Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.

Automation also greatly removes opportunities for human errors, such as forgetting to deliver the message or delivering the message to the wrong recipient.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 4)

Solutions for Improving Communications
The most viable and impactful approach to solving communication inefficiencies at healthcare organizations is to combine standardized communication training with streamlined communication technology. A two-part solution takes into the reality of healthcare operations. Human care providers are essential to providing compassionate, empathetic care and yet they are also prone to fatigue, flawed assumptions, and human error.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 3)

The Consequences of Communication Breakdowns

The impact of ineffective communications has a significant role on the quality of care patients receive as well as on healthcare organizations’ bottom lines.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 2)

Healthcare Communication Chain

Hospitals are epicenters of communication. The moment a patient arrives at a hospital, a complex chain of communication kicks off. The patient is admitted, their medical records are retrieved, a bed is assigned, care team members are assigned to their case, a discharge plan is created, diagnoses and treatment plans are recorded and handed off to new clinicians, the patient is eventually discharged with education and instructions, and someone clears the bed.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 1)

The average 500-bed hospital in the United States loses $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management. Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care. It is also crucial to eliminating unnecessary costs and maintaining an organization’s fiscal health.

miSecureMessages Adds New Functionality with New Server Version 6.5

Amtelco’s 1Call Division is pleased to announce the release of miSecureMessages Server Version 6.5, with enhancements for both users and administrators.

User Features

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

The 1Call Division of Amtelco is pleased to announce that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager Release 7.0 and Avaya Aura® Communication Manager Release 7.0. The Intelligent Soft Agent Release 5.0 call center solution was tested with Avaya Aura® Communication Manager Release 7.0 and Avaya Aura® Application Enablement Services Release 7.0. Both have successfully completed compliance testing.

Registration Now Open for 1Call Leadership and Training Seminar

1Call is pleased to announce that registration is now open for the Eleventh Annual 1Call Leadership and Training Seminar! The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.

Topics currently scheduled include: