Did you know this week is Patient Safety Awareness Week? According to UnitedForPatientSafety.com, this is a dedicated time to increase awareness about patient safety among health professionals and the public.
One way we partner with hospitals and clinics to keep patients safe, is by helping busy hospital phone center operators reduce errors and improve patient safety when handling critical communications. Our scripting software easily guides call center agents through each call, no matter how complex, and provides a customized script to them with the exact information they need, at the precise time they need it. Our scripting solution is the only one in the industry and is renowned for being intuitive and proactive.
Holly Ritchinson, Communications Manager at Children’s Hospital and Medical Center in Omaha, NE comments, “What we've done with our emergency code calls is tried to make all of them very consistent yet customized for what each code is requiring, because when an operator gets a code call, the anxiety level goes up immediately and there's some decision making that they need to take care of. So, at Children's, everything is scripted and the difference is like night and day for ease of use on the operator end.”