Powerful Clinical Communication Solutions and Important Business Partnerships
Effective Hospital Call Center Solutions
We feature a complete line of modular solutions specifically designed to streamline enterprise-wide clinical communications, eliminate errors, and reduce training time for new operators. All of the specialized 1Call solutions save a hospital’s limited resources, making each organization tremendously efficient, and helping bring wellness to their patients and their bottom line.
Each 1Call solution comes with the benefit of Amtelco’s years of experience in the field of call handling and messaging. Thousands of 1Call and Amtelco systems are in operation around the world, 24 hours each day.
Easily Customizable Clinical Communications
With over 20 years of experience serving the healthcare industry, we understand that every organization has unique needs, and sometimes receives unusual requests from physicians and departments. That’s why we offer powerful solutions that are easy to customize – by the customer. Our customers have access to a wide variety of administrative functions, including the ability to customize scripts for any department, with individual scripts for every physician, if needed.
When additional help is needed, we have a dedicated, in-house customer service team that is available to assist customers with any specific requests, 24 hours a day, 7 days a week.
Strong Partner Relationships
We are proud that hospitals trust us to deliver their critical communications and that our healthcare customers continually recommend our solutions to other hospital organizations – both large and small. Switching to a new system is understandably a daunting prospect for hospitals and their limited staff. However, our custom communication software integrates seamlessly with existing systems used by other departments, and bridges the communication gap between disparate technologies.
Our commitment to our customers doesn’t end with a sale. Solid business partnerships are formed with our customers. Each organization is encouraged to work closely with their 1Call team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that the 1Call systems are at their optimum performance levels to meet all the communication needs of their organizations.
1Call also works closely with key technology partners to provide organizations with the solutions that best fit their communication and technology requirements. 1Call’s partners integrate at a high level with the call center, on-call scheduling, HIPAA secure messaging, emergency notification solutions, and more to produce a comprehensive solution that satisfies the needs of each organization.
A one-year support agreement is included with each 1Call system, giving customers a toll-free number to call, as well as unlimited access to our TechHelper website to download manuals, software updates, and much more. Our first contact resolution (FCR) rate is 90%. This means 90% of customers who call us with an issue have it resolved by our service department before they hang up the phone.
Here are a few testimonials from our customers:
“It’s very encouraging that availability, access, responsiveness – all those things we need when we’re in a maintenance issue – are resolved very quickly. Amtelco/1Call has done an outstanding job with that over the years.” ~Linda Bigley, Former Call Centers Manager for The Cleveland Clinic
“I’ve worked with various vendors in the past, for different software features, and I have found that Amtelco/1Call’s training and service departments are far superior to a lot of their competitors and to a lot of other vendors.” ~ Alicia Wise, IS Project Coordinator at AnMed Health in Anderson, SC
“Amtelco/1Call has been fantastic. they have been more of a business partner than I think any vendor I’ve ever dealt with, and I’ve worked in IT for over 30 years.” ~ Kathy Mealer, IS Manager at West Tennessee Healthcare