Remote and In-person Support and Training for Hospital Call Centers

1Call customer gives testimonial about remote customer support and training.

Remote and In-person Support and Training for Hospital Call Centers

Our customers know their success is important to us and we are available for support, training, and guidance. We are proud to partner with hospitals to improve clinical communications and increase operator accuracy to ultimately help healthcare professionals save lives.

In this series, we’re posting short snippets of video testimonials from some of our customers. Click on the photo to view the video and read the transcript below to learn more about the customer support and training we provide. Thanks to all of our wonderful customers who agreed to share their experiences on video!

“As far as service, I think that Amtelco/1Call does a great job of service remote.”
Linda Bigley, Former Call Centers Manager
The Cleveland Clinic
Cleveland, OH

“We had a situation on Sunday. It was about 10 o’clock at night. I get an email from the agents who were there, and something's not working right. I called after hours. I expected to wait 30, 40 minutes. I think it was four or five minutes later that I got a call back, so that was really great.”
Jody Williams, Data Systems Administrator
SUNY Upstate Medical
Syracuse, NY

“So it's very encouraging that availability, responsiveness, access, all of those things that we need when we're in a maintenance issue, that they're resolved very quickly. They've done an outstanding job with that over the years.”
Linda Bigley, Former Call Centers Manager
The Cleveland Clinic
Cleveland, OH

“You know, we've had Michael Quimby come out a couple different times for training, and he has been marvelous, great to work with, very patient with organizations that don't like to change very quickly. So just continues to give us bumps and move us along. It's been absolutely terrific.”
Mary Hutchinson, Call Center Director
Billings Clinic
Billings, MT

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