Remote Support and Training for Hospital Call Centers

Customer talks about the remote support she receives from 1Call.

Remote Support and Training for Hospital Call Centers

Our customers know their success is important to us and we are available for support, training, and guidance at any time - including during this pandemic. We can support and train our customers remotely whenever need us. Our knowledgeable customer service department staff are all located right here in McFarland, Wisconsin and have an average tenure of 16 years with the company.

We are proud to partner with hospitals to improve clinical communications and increase operator accuracy to ultimately help healthcare professionals save lives. That’s why we don’t treat our customers like numbers and issue support tickets, or tier our support. Help from 1Call is available 24 hours a day, 7 days a week to support customers, and the important work they do, even if they are located on the other side of the world.

Hear what some of our customers have to say about their customer support experiences with 1Call in this short video. Thanks to our wonderful customers who agreed to participate!

“We had a situation on Sunday. It was about 10 o’clock at night. I get an email from the agents who were there, and something's not working right. I called after hours. I expected to wait 30, 40 minutes. I think it was four or five minutes later that I got a call back, so that was really great.”

Jody Williams, Data Systems Administrator
SUNY Upstate Medical
Syracuse, NY

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