Training and Support for Hospital Call Centers Customer Testimonials


After 20+ years of helping hospital call centers with their communication technology needs, 1Call understands that investing in and maintaining a communication system in healthcare requires a significant commitment of staff time and resources. Our customers know their success is important to us and we are available for support, training, and guidance.

1Call is proud to partner with hospitals to improve clinical communications and increase operator accuracy to ultimately help healthcare professionals save lives

In this series, we’re posting short snippets of video testimonials from some of our customers. Click on the photo to view the video and read the transcript below. Thanks to all of our wonderful customers who agreed to share their experiences on video!

Rossi Fraenkel, Business Team Lead
Allina Health
Minneapolis, MN
“In general, a lot of people do rely on the trainers because they do provide great quality. Amtelco's service department, I know them all personally and they all provide really great work. It's one of the things that I love about working with Amtelco is that they're a small company and working with them, you can tell that they do care about your problem and that they're willing to listen to you no matter what your request is.”

Luke Barthel, Information Systems Operations Manager
Rice Memorial Hospital
Willmar, MN
“We had a little project tying our nurse call system, our Rauland, to the Amtelco and it took a couple different vendors and several hours of conference call with Amtelco and our Rauland nurse call vendor. Amtelco was very professional and helped us out a great deal working with another third-party vendor to get that interface to happen, that TAP protocol to go through. It's been a great efficiency for us.”

Jody Williams, Data Systems Administrator
SUNY Upstate Medical
Syracuse, NY
“Working with the trainers and the field service has been great. When we first started, I couldn't imagine how we'd be able to work with trainers when they're so far away. But whenever we call, most of the time it's just an email back with an answer, and that's all we need. If we need something more hands on, they can remote into my station and they can see what I see. It's been really helpful.”

Click here to contact 1Call or schedule a demo to find out more about our enterprise-wide communication solutions.

If you are going to be at the 2018 Texas Regional HIMSS Conference in Dallas during April 26-27th then please stop by our booth 109! Over 700 health IT professionals, clinicians, executives, and vendors - primarily from the state of Texas - gather for these two days to focus on new innovations, opportunities, and progressive solutions to improve healthcare technology. Exceptional education, excellent speakers, cutting-edge health IT products and powerful networking are hallmarks of this conference.

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