Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care

For many hospitals, having enough space to operate efficiently is an issue. One of the biggest advantages of the 1Call Infinity system is that it allows receptionists to work from home, making the space otherwise taken up by an on-site call center available for other uses. 

1Call Introduces MergeComm

AMTELCO’s 1Call Division proudly presents MergeComm, an event notification software system designed specifically to merge and expedite enterprise-wide communications in healthcare environments. MergeComm increases safety and improves efficiency by first capturing requests from hospital systems, such as ADT messages, NurseCall messages, alerts, alarms, orders, and e-mails.

Using Automation to Improve Patient Care by Monitoring Pain Pathways

Valley Health is a not-for-profit organization serving the healthcare needs of residents in Virginia, West Virginia, and Maryland. Valley Health provides outstanding care to their patients through a system of six hospitals and related facilities, offering patients convenient care that is close to home. 

New Web Site Unveiled for miSecureMessages

1Call is pleased to announce the launch of a new miSecureMessages Web site at miSecureMessages provides secure two-way smart device and secure Web messaging, saving critical time and encrypting messages to meet HIPAA and HITECH requirements.

Turning Patient Appointment No Shows into a Hospital-Wide Benefit

Capital Health is Nova Scotia’s largest provider of health services. They operate hospitals, health centres and communitybased programs throughout Halifax Regional Municipality and the western part of Hants County. Capital Health is 12,000 employees, physicians, learners, and volunteers providing medical and surgical care, mental health care, community health programs, addiction prevention and treatment, and environmental health services.

AMTELCO Releases New miSecureMessages Server Version to Add Major Enhancements to Apps

AMTELCO’s miSecureMessages solution offers secure two-way smart device and secure Web messaging, saving critical time and encrypting messages to meet HIPAA and HITECH requirements.

AMTELCO Receives Cisco Certification for Soft Agent with UCCX 9.0

AMTELCO is pleased to announce that the AMTELCO Soft Agent Attendant Console has received Cisco Certification for integration with Cisco’s Unified Contact Center Express 9.0. The Soft Agent Attendant Console and Cisco UCCX function together to provide intelligent console solutions for healthcare organizations, as well as for commercial call centers.

AMTELCO Releases Intelligent Series 4.1 Update

AMTELCO’s 1Call Division is pleased to announce that the Intelligent Series (IS) Version 4.1 is now officially released! This new version includes hundreds of notable updates, including enhancements for IS Scripting, miSecureMessages Apps, security, and the new IS Mobile App for Apple® devices, giving physicians and staff instant access to their messages, directories, status, and on-call information.

Hennepin County Medical Center

Hennepin County Medical Center (HCMC) is a Level I Adult and Pediatric Trauma Center.* As a Level I Trauma Center, many of the patients in serious condition from the bridge collapse were immediately transported to HCMC. According to Telecom Supervisor Michelle Jacobson, “The Hennepin Medical Resource Control Center (MRCC) started getting 911 calls within minutes of the collapse.

Major Enhancements Released for miSecureMessages Apple® App

AMTELCO’s 1Call Division is pleased to announce that a significant miSecureMessages App update for Apple® devices is available. This new update features an impressive set of user interface enhancements, as well as a number of important security enhancements.