Interoperability in the Call Center: A Natural Solution(Part 1)

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

Spotlight on 1Call, A Division of AMTELCO (Part 4)

One Company, One Solution

The Software, Hardware, and Customer Support teams are located in the “Innovation Way” hallway at the Amtelco and 1Call home office. These teams work together closely, and when a question arises, it’s a quick walk down the hallway to find the solution. One company, one solution; proudly located in the USA!

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

Jean-Paul Maas Joins 1Call Sales Team

The 1Call Division of Amtelco is pleased to announce that Jean-Paul Maas recently joined the 1Call Sales Team. Jean-Paul is the Vice President of International Sales for the 1Call Division of Amtelco.

Registration Now Open for 2016 1Call Leadership Conference and Training Seminar

1Call is pleased to announce that registration is now open for the Tenth Annual Leadership Conference and Training Seminar! The conference will be held September 27-29, 2016, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.

Topics currently scheduled include:

Two New Members Join 1Call Sales Team

The 1Call Division of AMTELCO is pleased to announce the recent additions of Robert Lancaster and Al Cormier to the 1Call Sales Team. 


1Call Adds New Member to Sales Team

The 1Call Division of AMTELCO is pleased to announce the recent addition of Pat Dye to the 1Call Sales Team. Pat will serve as the Regional Sales Manager for Texas and Oklahoma. 

What to look for at HIMSS16-Interoperability

The Healthcare Information Management System Society (#HIMSS16) conference is being held this year in Las Vegas on February 29 through March 4. One of the buzzwords that will undoubtedly be heard is “interoperability.” In healthcare, interoperability refers to the ability of different technology and information systems to share and use the data that has been exchanged.