News

3
Feb

miSecureMessages Celebrates Six Years of Secure Texting, along with New Server Version 6.5!

HIPAA Compliant
Hospital
Secure Messaging

The 1Call Division of AMTELCO is pleased to announce that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining Protected Health Information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

2
Feb

1Call Announces Presentation Schedule for HIMSS17

1Call
Healthcare Call Center
Hospital Call Center

The 1Call Division of AMTELCO is pleased to announce a schedule for presentations in HIMSS Booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held on:

19
Jan

AMTELCO’s 1Call Division Partners with Saudico Electronic Systems (SES) to Provide Healthcare Communications Solutions in Saudi Arabia

Healthcare Call Center
Hospital Call Center
Hospital Switchboard

AMTELCO’s 1Call Division and Saudico Electronic Systems (SES) have established a partnership for distributing 1Call healthcare communications products in Saudi Arabia.

11
Oct

Interoperability in the Call Center: A Natural Solution(Part 2)

Healthcare Call Center
Hospital Console Software
Patient Directories

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

10
Oct

Interoperability in the Call Center: A Natural Solution(Part 1)

Electronic Medical Record
Healthcare
Middleware

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

15
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 4)

Healthcare
Hospital
Hospital Call Center

One Company, One Solution

The Software, Hardware, and Customer Support teams are located in the “Innovation Way” hallway at the Amtelco and 1Call home office. These teams work together closely, and when a question arises, it’s a quick walk down the hallway to find the solution. One company, one solution; proudly located in the USA!

11
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Healthcare Call Center
HIPAA Compliant
Hospital Call Center
Hospital Console Software

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

9
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 2)

Call Handling
Healthcare
Hospital Call Center

Help When Needed

3
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 1)

Call Handling
Hospital Call Center
Hospital Console Software
On Call Scheduling
Celebrating 40 Years of Innovation!
1
Aug

Jean-Paul Maas Joins 1Call Sales Team

1Call
Amtelco

The 1Call Division of Amtelco is pleased to announce that Jean-Paul Maas recently joined the 1Call Sales Team. Jean-Paul is the Vice President of International Sales for the 1Call Division of Amtelco.