News

11
Oct

Interoperability in the Call Center: A Natural Solution(Part 2)

Healthcare Call Center
Hospital Console Software
Patient Directories

Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.

10
Oct

Interoperability in the Call Center: A Natural Solution(Part 1)

Electronic Medical Record
Healthcare
Middleware

The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.

15
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 4)

Healthcare
Hospital
Hospital Call Center

One Company, One Solution

The Software, Hardware, and Customer Support teams are located in the “Innovation Way” hallway at the Amtelco and 1Call home office. These teams work together closely, and when a question arises, it’s a quick walk down the hallway to find the solution. One company, one solution; proudly located in the USA!

11
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 3)

Healthcare Call Center
HIPAA Compliant
Hospital Call Center
Hospital Console Software

Switching is Easy

Hospitals continually recommend the 1Call solutions to other healthcare organizations, so healthcare organizations switch to 1Call all the time. And it’s no wonder. With all of the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

9
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 2)

Call Handling
Healthcare
Hospital Call Center

Help When Needed

3
Aug

Spotlight on 1Call, A Division of AMTELCO (Part 1)

Call Handling
Hospital Call Center
Hospital Console Software
On Call Scheduling
Celebrating 40 Years of Innovation!
1
Aug

Jean-Paul Maas Joins 1Call Sales Team

1Call
Amtelco

The 1Call Division of Amtelco is pleased to announce that Jean-Paul Maas recently joined the 1Call Sales Team. Jean-Paul is the Vice President of International Sales for the 1Call Division of Amtelco.

3
Jun

Registration Now Open for 2016 1Call Leadership Conference and Training Seminar

1Call
Amtelco

1Call is pleased to announce that registration is now open for the Tenth Annual Leadership Conference and Training Seminar! The conference will be held September 27-29, 2016, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.

Topics currently scheduled include:

10
May

Two New Members Join 1Call Sales Team

1Call
Amtelco

The 1Call Division of AMTELCO is pleased to announce the recent additions of Robert Lancaster and Al Cormier to the 1Call Sales Team. 

 

26
Feb

1Call Adds New Member to Sales Team

1Call
Amtelco

The 1Call Division of AMTELCO is pleased to announce the recent addition of Pat Dye to the 1Call Sales Team. Pat will serve as the Regional Sales Manager for Texas and Oklahoma.