Blog

10
Dec

The Internet of Medical Things (IoMT)

1Call
Healthcare

Concept of electronic medical information being access via a smart phone.

5
Dec

Combating Alarm Fatigue

Alarm Management
Clinical Alerts
Critical Alerts

A nurse covers her ears to convey alarm fatigue.

26
Nov

Integrated Software Supports Patient Advocate Nurses

1Call
Clinical Communications
Healthcare

A patient advocate nurse on the phone assisting a patient.

12
Nov

Choosing a Hosted Service Provider

1Call
Amtelco
Call Handling

Close-up of a server rack.

29
Oct

The Call Center’s Role in Behavior Counseling

Critical Communications
Healthcare Call Center
Operator Services

Blurred view of operator in a call center. Pair of headsets in focus in foreground.

15
Oct

Efficient Hospital Communications: Steps for Automating, Streamlining, and Improving Healthcare Communications

1Call
Automation
Clinical Communications

Hospital communication concept with doctor accessing various information via a smart watch.

8
Oct

How Secure Is Your Information?

1Call
Secure Messaging

A doctor text patient health information to the care team.

1
Oct

1Call Customer Service

1Call
Customer Service
Customer Support

Group of happy customer service representatives.

24
Sep

Spotlight: 1Call Customer Service Testimonials

1Call
Customer Service
Customer Support

Customer service reps talk to customers on the phone.

17
Sep

1Call Customer Service Testimonial by Donna Jones of The University of Tennessee Medical Center

1Call
Customer Service
Customer Support

Text displayed, "We love our customers."