1Call is pleased to announce that registration is now open for the Eleventh Annual 1Call Leadership and Training Seminar! The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.
We live in an information-driven world: advents such as big data, cloud-based storage, and online databases allow for the gathering and storing of information to a degree unimaginable just a generation ago. Unfortunately, the sheer volume of information and data-- much of it personal-- means we also live in a world increasingly prone to violations of privacy.
The 1Call Division of AMTELCO is pleased to announce that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining Protected Health Information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.
The 1Call Division of AMTELCO is pleased to announce a schedule for presentations in HIMSS Booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held on:
Many healthcare call centers routinely use outdated technology. Binders with paper call schedules, non PC-based PBX consoles, fax machines, data access terminals, and sticky notes are used by operators to access the information they need to handle calls. These makeshift solutions lead to inefficiency and mistakes.
The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant is serving as a virtual lobby, when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive.
The Software, Hardware, and Customer Support teams are located in the “Innovation Way” hallway at the Amtelco and 1Call home office. These teams work together closely, and when a question arises, it’s a quick walk down the hallway to find the solution. One company, one solution; proudly located in the USA!